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Shop and save with our best price per month chart. Question! Please, rest assured that they have been doing their very best to handle the high volume of requests. Typically, a site company rep and/or driver will give your return information with the contact name of a company rep person at the resort to see the first morning following your arrival to go see and you to go go over your schedule and verify contact information with them then for return transportation to the airport. As others have said, and you guessed, just look for the Air Transat rep once outside and they will direct you. 11, Puerto Morelos 77580 MexicoThe first time we were here was for our honeymoon in April of 2017, and we returned in the fall of 2019 (I'm late in reviewing it). See more ideas about Excellence riviera cancun, Riviera cancun, Cancun. We paid for Air Transat's Luxury Collection option, so included is a direct private transfer from the airport to the resort. The initial cancellation seemed to go very smoothly and the confirmation email stated that I would receive the refund very shortly. We are grateful for your compliments towards our staff, whose kindness and helpfulness are one of our hotel’s greatest strengths. By continuing to use this site, you agree to the cookies used, for example, to improve your browsing experience and to personalize the content of the Website. Your choice isDropdown Menu: Press the enter key to show the sub-menu.Dropdown Menu: Press the enter key to show the sub-menu.Dropdown Menu: Press the enter key to show the sub-menu.Dropdown Menu: Press the enter key to show the sub-menu. However, it is now four months without a refund, despite monthly follow up phone calls and emails from me to Excellence. Which languages are spoken by the staff at Excellence Riviera Cancun?The staff speaks multiple languages, including English and Spanish. I think on more than one occasion we ordered 2 or 3 apps. Answer 1 of 27: Does anyone have experience at both? I am unlikely to be booking with this hotel chain again, which seems sad given the other glowing reviews.Dear guest, We are very sorry to read that you did not receive your refund yet. Please, receive our warmest regards from The Excellence Collection.Decided at the last minute to grab a few solo days of R and R, Excellence fit the bill! The club pool is smaller than the main pool, but in late December it was the only pool heated and that made all the difference. We’re not huge into nightlife and other shows at night. Plan your vacation to Riviera Maya. However, we would like to suggest contacting us again through our call center or any social media channel to dive deeper into the status of your refund. As a luxurious all-inclusive resort, our culinary team offers a wide array of dining options to suit different tastes and palates. Re: Excellence Riviera Cancun with Air Transat. Not really sure if these pools are supposed to be heated, but ours didn’t seem to be. That's service!! As Expedia VIP, free room upgrade and bottle of Champagne with treats in room on arrival - Bringing the hubs back this year, if conditions allow - thanks again for a perfect stay.

Outside is where the reps are, and all you need to do once outside is ask someone in any of the different companies' colored shirts. And then when we are leaving the resort at the end of the week, how do we know when our private transfer will pick us up to take us to the airport?

Claudia Trevino is awesome. We hope you'll join the conversation by posting to an open topic or starting a new one.To review the Tripadvisor Forums Posting Guidelines, please follow this link: We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.This is the version of our website addressed to speakers of Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions.Excellence Riviera Cancun with Air Transat. My husband and I are staying at the ERC... flying there next week with Air Transat. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.There are more places to choose from in the Puerto Morelos area.excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancunWhich popular attractions are close to Excellence Riviera Cancun?Nearby attractions include Croco Cun Zoo (2.3 km), National Reef Park of Puerto Morelos (3.3 km), and Unico Beach (2.2 km).What are some of the property amenities at Excellence Riviera Cancun?Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.Which room amenities are available at Excellence Riviera Cancun?Top room amenities include a minibar, air conditioning, and a flat screen TV.What food & drink options are available at Excellence Riviera Cancun?Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.

It’s definitely worth the money if you typically stay at more budget friendly resorts like we have in the past. We have stayed in many different resorts in this area, (including Iberostar Cancun, Palladium, Barcelo) and none of them even come close to the ERC. Book a vacation package to Excellence Riviera Cancun in Riviera Maya. Typically, a site company rep and/or driver will give your return information with the contact name of a company rep person at the resort to see the first morning following your arrival to go see and you to go go over your schedule and verify contact information with them then for return transportation to the airport. Découvrez les activités au Excellence Riviera Cancun, et les excursions offertes à Riviera Maya ou à proximité. We have had different vehicles to the resorts, from a private taxi, to small bus (still driven directly to our hotel).

Take a look at our photo gallery to see the suites, restaurants, pool areas, Miilé Spa, and more at our adults only All Inclusive resort in the Riviera Maya It’s difficult to find fault with the resort other than the room was very humid and bedding often felt damp.

We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. It’s so cool to have the terrace balcony and the dip pool.

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